Accor choose SKEAT as preferred partner to deploy Order & Pay and Scan & Pay solutions globally
Guests scan a QR code on their table or sunbed, browse your menu, order and pay — all from their phone. The order goes straight to the kitchen. Pool, rooftop, bar, terrace, lobby: every F&B space in your hotel becomes a self-service point of sale.
The challenge
These spaces require dedicated staff for order-taking and payments — especially during staff shortage periods.
Lunch rush, afternoon lull, busy weekends — impossible to staff correctly at every moment.
Long wait times, having to stand up to order, lost sales — F&B directly impacts overall guest satisfaction. A simple QR code on every table changes the game.
F&B profitability without compromising the guest experience — that's exactly what Order & Pay makes possible.
A seamless, modern ordering journey that impresses guests and directly boosts overall satisfaction.
Your team focuses on service and guest interaction instead of taking orders and carrying terminals.
More orders, higher average check, fewer lost sales — with the same staff.
A hotel needs POS, PMS, Loyalty and Guest App integration. Skeat connects them all.
Restaurant, pool, bar, room service — each outlet has its own menu, hours and rules. Skeat manages everything from one platform.
Digital doesn't replace service, it complements it. Skeat ensures seamless digital-human continuity in the F&B guest journey.
No more waiting to catch a server.
No need to stand up and order at the bar.
Daily waiter walking distance cut by 2 to 3x.
Peak times handled without extra headcount.
No more lost sales due to wait times or understaffing.
No overstaffing required, even to meet LQA standards.
Increased upselling capacity on every order.
The Skeat solution pays for itself in less than a month on average.
Credit card, Apple Pay, Google Pay — guests pay directly from their phone.
Guests charge their room folio with secure authentication and digital signature.
Secure validation for room posting. Full PMS integration, guaranteed compliance.
Your menu adapts automatically based on outlet, time of day and day of the week.
Contextual suggestions woven into the ordering journey to increase average check.
Real-time order flow regulation. Your kitchen never gets overwhelmed, guests are informed of wait times.
Companion, Co-pilot, Rush Control — your team manages orders in 1 tap from anywhere.
Your QR codes switch menus and flows based on time, day, or occupancy.
Each outlet gets its own config, menus and rules — all centralized in one platform.
Product sync, payments and folio posting with Oracle, Infrasys, Mews and more.
Earn & burn points directly within the ordering journey.
Guests leave a tip in 1 tap — transparent and compliant.
Automatically enforce minimum spend rules for outlets open to external guests — pool, rooftop, beach club.
For markets like Australia, Skeat automatically calculates and applies credit card surcharges. Transparent for guests, compliant for your operations.
SKEAT integrates effortlessly with top hospitality platforms to streamline operations and enhance guest experiences.
Skeat connects directly to your POS to synchronize product databases, menus, and configuration across multiple RVCs. The platform supports full multi-RVC setups, payment method configuration, and smart data synchronization — including controlled field-overwrite logic. Orders and payments are posted directly to the POS with no double entry, ensuring consistent, aligned, and up-to-date operational data.
Skeat integrates with the PMS to authenticate guests, post charges to room folios, and capture digital signatures. The platform supports hotel rules such as NOPOST, deposit limits, and posting constraints — ensuring that in-room ordering and charge-to-room operations follow the property’s configuration and business logic.
Skeat connects to local and global PSPs to support a wide range of payment methods, including Apple Pay, Google Pay, iDEAL, Bancontact, WeChat Pay, and more. The platform provides complete financial export capabilities for reconciliation, enabling smooth and compliant end-of-day and monthly finance operations.
A seamless loyalty integration covering Earn, Burn, Voucher redemption, and Guest Enrollment. Skeat activates your loyalty program directly inside the ordering journey, enabling guests to earn or redeem points effortlessly while strengthening engagement and brand recognition.
Information gathering, configuration, training, go-live support and 24/7 technical support.
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