Accor choose SKEAT as preferred partner to deploy Order & Pay and Scan & Pay solutions globally
Offer digital room service and breakfast pre-ordering in your property. Guests scan the QR code in their room, order and pay — the order lands directly on your POS.
The challenge
Every order goes through a call — language barriers, transcription errors, busy lines during peak hours.
Human order-taking = frequent mistakes (language, unavailable items, misunderstood options).
Your team collects paper slips at night for breakfast pre-orders. Slow, error-prone, impossible to scale.
Instant, error-free room service for your guests, massive time savings for your team — that's exactly what In-Room Dining makes possible.
Guests order from bed in seconds — no phone waiting, no errors.
Up to 8 min saved per order. No simultaneous calls, no paper doorknobs to collect.
No more lost sales, automatic upselling, and time saved is reallocated to other tasks.
A hotel needs POS, PMS, Loyalty and Guest App integration. Skeat connects them all.
Room service, breakfast, lobby bar — each outlet has its own rules. Skeat manages everything from one platform.
Digital doesn't replace service, it complements it. Skeat ensures seamless digital-human continuity.
No more waiting on the phone.
No more order errors (language, unavailable items).
Up to 8 min saved per order.
No more simultaneous calls during peak times.
No more paper doorknobs to collect at night.
No more lost sales due to wait times or bad experience.
Time saved reallocated to restaurant, amenities, front office.
Increased upselling capacity on every order.
The Skeat solution pays for itself in less than a month on average.
Guest scans the QR code and orders in seconds — the order goes straight to the kitchen.
Guests choose their breakfast the night before with a time slot. No more doorknobs.
Charge to room folio with secure authentication and digital signature. Full PMS integration.
Your menu adapts automatically based on time, active service and day of the week.
Contextual suggestions woven into the ordering journey to increase average check.
Real-time order flow regulation. Your kitchen never gets overwhelmed.
Companion, Co-pilot — your team manages orders in 1 tap from anywhere.
Product sync, payments and folio posting with Oracle, Infrasys, Mews and more.
Earn & burn points directly within the ordering journey.
For markets like Australia, Skeat automatically calculates and applies credit card surcharges. Transparent for guests, compliant for your operations.
SKEAT integrates effortlessly with top hospitality platforms to streamline operations and enhance guest experiences.
Skeat connects directly to your POS to synchronize product databases, menus, and configuration across multiple RVCs. The platform supports full multi-RVC setups, payment method configuration, and smart data synchronization — including controlled field-overwrite logic. Orders and payments are posted directly to the POS with no double entry, ensuring consistent, aligned, and up-to-date operational data.
Skeat integrates with the PMS to authenticate guests, post charges to room folios, and capture digital signatures. The platform supports hotel rules such as NOPOST, deposit limits, and posting constraints — ensuring that in-room ordering and charge-to-room operations follow the property’s configuration and business logic.
Skeat connects to local and global PSPs to support a wide range of payment methods, including Apple Pay, Google Pay, iDEAL, Bancontact, WeChat Pay, and more. The platform provides complete financial export capabilities for reconciliation, enabling smooth and compliant end-of-day and monthly finance operations.
A seamless loyalty integration covering Earn, Burn, Voucher redemption, and Guest Enrollment. Skeat activates your loyalty program directly inside the ordering journey, enabling guests to earn or redeem points effortlessly while strengthening engagement and brand recognition.
Information gathering, configuration, training, go-live support and 24/7 technical support.
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